Delta Eliminates Close-In Booking Fees on Award Tickets (But Increases Change Fees)

Delta Air Lines announced that it was eliminating the annoying close-in booking fees for award tickets, which tacked on as much as $150 for people booking award travel less than 3 days in advance.  This is a really customer-friendly move from an award program that has been less-than-stellar.

Less customer friendly is the increase in change fees on award tickets from $100 to $150.  Blah.

Also interestingly, they promise to improve their horrid award booking engine by the end of this year.  As someone who works in e-commerce, giving a completion date is never a good idea.  That said, if they can fix that it’ll go a long way toward actually being able to redeem Skymiles.

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