Monthly Archives: July 2014

United Club Card First Year Free OR United Explorer with 50k Bonus



United has offered 50,000 bonus miles + $50 credit from time-to-time (and targeted), and it appears that offer is back for some users (including my father, who received a piece of mail with this offer). You also get 5,000 miles for adding an authorized user.

To see if you qualify, clear your cache, then log in to your United account. Then visit either of these links:


The terms of the offer allow you to get the bonus if you’ve had the card more than 24 months ago, (which I don’t remember ever seeing on a Chase card):

[Bonus is not available for] previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months…

Also interesting was that on that landing page there was a link to an offer for the United Club card – which gets you a year’s access to the United Club – for free for the first year ($395 thereafter). I haven’t seen that offer in quite a while either.

(Thanks, Flyertalk)

Notable New Routes: Curacao, Haiti and More

– JetBlue will launch nonstop service to Curacao (my favorite Caribbean island) beginning in December 2014. Twice weekly nonstop service from JFK will be available Tuesdays and Saturdays. Roundtrip fares start at a reasonable $325 or so.

– Ameircan Airlines will launch service from Miami to Cap Haitien in northern Haiti beginning in October, becoming the first international airline to serve that airport.

– KLM is ending longstanding service to Luanda Lusaka, Zambia.

– Seaport Airlines (?) is launching nonstop service between San Diego and Burbank. Fares start at $77 each way.

– United is dropping San Francisco – Guadelajara on September 22nd.

– Anyone looking for an upgraded business class experience — American Airlines will run 5 (of its 7) daily flights between JFK and Miami on 757s with international business class configurations (angled lie-flat).

The One Number in Virgin America’s S-1 Filing That Should Concern Investors

Virgin America released its S-1 filing ahead of its IPO, and the headline is something like: Costs are a bit lower than mainline carriers, but revenue isn’t anywhere where it needs to be. Basically, it’s not cheap enough to compete with Allegiant or Spirit, and it can’t generate enough revenue to have a top line that looks like Delta or American. It’s mostly like JetBlue, which has been squeezed in the same way – a decent cost structure, but not low enough to compete on the bottom end (while mainline carriers have reduced their cost structure significantly to where there’s not much difference between the Uniteds and JetBlues of the world), but passengers aren’t willing to pay a high enough premium for the free TV and free checked bag (which is why JetBlue will likely be charging for the first bag soon).

The number that jumped out at me in the filing is around Ancillary Revenue. If your costs are OK, but you’re not getting enough credit from consumers in the form of higher average airfares, then you need to make it up with ancillary revenue. Virgin America’s Ancillary Revenue per Passenger is $19.71, or 8.8% of their revenue. United Airlines, which is not exactly at the forefront of innovation in terms of ancillary revenue streams, earned $21 per passenger in Q4 2013. On the other hand, Allegiant racked up $46.99 in ancillary revenue per passenger in Q1 2014, making up about 1/3 of their passenger revenue.

Virgin America competes on low-fare leisure routes, and highly competitive business routes. They don’t have enough flights or a strong enough premium product (especially on transcons) to generate a revenue premium versus their established competitors. They need to make up the shortfall with ancillary revenue, and unfortunately there doesn’t appear to be a major focus on this (it warranted a half-assed sentence in the filing). Without a major push into additional fees, they will continue to struggle to be profitable.

Amex Platinum Card – 25k Bonus, First Year Fee Waived

Via Slickdeals:

This has been floating around for a bit, but since Slickdeals has it I thought i’d add it here:

Amex has a deal for Ameriprise customers for the Amex Platinum card, where you get 25,000 Membership Rewards points after $3,000 spend in the first 3 months. What’s impressive is that the first year fee (normally $450) is WAIVED for the first year.

Also exciting is that the additional Authorized User fee (normally $175) is also waived. The authorized user gets lounge access and Global Entry reimbursement, but NOT the $200 airline reimbursement (remember that that $200 is really $400, because it’s per calendar year).

If you’ve had a Platinum card in the past, you won’t get the 25k bonus (but you will still get the airline lounge access and $400 in airline reimbursements for free).

While this is supposedly for Ameriprise customers, you will be able to get the card even if you aren’t a customer. And according to SD, there have been some issues with non-Ameriprise customers getting the 25k bonus, but you should take a screenshot in case you need to argue with them.

Even if you’ve had an Amex Platinum in the past (and are therefore not eligible for the 25k bonus points), it’s still a good deal for the $400 reimbursement alone (which I used to purchase $400 in credit at United).

Application here.

A Few Notes from My Trip Out West

A few random notes from my trip to the West Coast:

– Apparently the TSA-approved method of handling a non-English speaking passenger who is passing through security with something in their pocket is to yell at them in increasingly louder tones: EMPTY EVERYTHING FROM YOUR POCKETS. EVERYTHING. EVERYTHING. EVERYTHING. EVERY. THING. POCKETS. EVERYTHING. EMPTY. EVERY. POCKETS. EVERYTHING. SIR. SIR. SIR. SIR. SIR. EVERYTHING.

– One thing to note about the coach cabin of the United 757 PS service aircraft is that there are only 2 lavs for the 114 (I think that’s correct) coach passengers, meaning there is basically a line for the bathroom for 5 hours. I was waiting in line and I noticed that bathroom one was turning over quickly, while bathroom two was occupied by the same passenger for quite some time. I’m next in line and I’m praying – Dear God am I praying – that bathroom two does NOT open up first, because I cannot imagine what the hell was going on in that lavatory. I emerged after quickly finishing my business, gave a knowing smile to the next person in line, and flashed a look of pity at the 2nd person in line, who is now engaged in a game of foul-smelling musical chairs.

– Vote: would you rather have the Live TV found on most United domestic aircraft, or would you rather have the deeper selection of non-live TV and movies found on PS and international flights? I’ll vote for non-live TV.

– I had to buy a ticket on Monday to fly from the LA area to Miami on Tuesday. I thought for sure that this ticket would cost 4 figures. I was pleasantly shocked to discover that I could purchase a ticket on United from Orange County (via Houston) to Miami for $203 with a 1-day advance purchase. My complete lack of understanding of how airline pricing works was further confirmed when, upon check-in (which was immediately after I purchased the ticket, as the flight was leaving in less than 24 hours), they offered a confirmed upgrade to First for $119. Did you know that you could fly up front from California to Miami for $322 with no advanced purchase? I did not know that either. And because I am cheap, I turned down the upgrade. It was a calculated decision, as I was able to grab my favorite (?) coach seat (21D – reclining exit row, aisle) on each leg. I was then complimentarily upgraded for the IAH-MIA leg.

– Seriously – $322.

– Quiz: What the hell was that on my tray table on the JFK-LAX flight?

A) Old squished banana
B) Lugie
C) Yogurt
D) Wet cracker
E) All of the Above

– Answer: Probably A. Really hoping it wasn’t B.

– For the third consecutive time that I’ve been there, the Avis Preferred hut at LAX was a complete cluster. My name wasn’t on the board, an affliction that was apparently also troubling the 20 other people who were on line wondering where their cars were. For my troubles, they gave me a convertible red Camaro, which is both

Awesome; and

– OK, United…time to put the TVs in the 737-800.

– Yep – Miami is absolutely the worst airport in America.

– And finally…thanks Element Miami Airport Hotel. That was nice of you to charge $10 for parking even though you’re located in the middle of nowhere. And even nicer after I arrived at 1am to make me drag my ass back out to my car to put my parking pass in it. Classy.

787 – So Close, Yet So Far

I’m headed to Los Angeles this morning and in a complete airline nerd move I booked a flight from LaGuardia to Houston to LA so I could fly a United 787 from Houston to LA. I had to get up at 430 this morning but I was very excited (again, in a complete airline nerd way) and getting up at that hour didn’t even bother me.

Plus – I got upgraded on that leg. What could go wrong?

Obviously something went wrong or I wouldn’t be writing this. At 630am the pilot told us we had been hit by a truck. Literally, not figuratively. Maintenance was taking a look. At 710 it became clear we were not leaving and I was not flying the 787 today. That is a huge bummer.

But in what must be a record, I left the plane at 710am, stopped by the United Club where they moved me to an 830am nonstop out of JFK. I hopped in a taxi and was AT MY GATE at JFK at 745.

If you have ever had to make that switch, you will understand that I jumped some time/space continuum to accomplish that. As they said in Seinfeld, nobody beats the Van Wyck. But I did this morning.

35 minutes from plane to plane, including a stop to change the flight. I’m in shock.

And I’ll arrive in LA 30 minutes earlier than planned, sadly without a 787 flight.

See you in LA.

Friday Roundup: Azerbaijan Airlines, Delta to Liberia, Fiji Airlines Pass…

– Azerbaijan Airlines will launch twice weekly service between Baku, Azerbaijan, and New York’s JFK Airport beginning September 24th. The A340 flights operate Wednesdays and Saturdays. Flights will earn extremely valuable Azal Miles, which cannot be redeemed on any partners.

– Effective September 1st, Delta is canceling is Accra – Monrovia (Liberia) service. Flights operated JFK-ACC-ROB. Flights between JFK and Accra are unaffected. Sad to see they couldn’t make the 3x/wk operation work.

– Fiji Airways has introduced a pass that allows you to fly to as many islands in Fiji as you’d like for $179 (after you’ve bought a ticket to Fiji on Fiji Airways). Call (800) 227-4446 to book.

– A VietJet A320 landed at the wrong airport earlier this week, touching down at Cam Ranh airport near Nha Trang, instead of at Lien Khuong Airport near Da Lat City in the central highlands 62 miles away. Most odd is that one airport is in the mountains, and one is by the sea, so perhaps the crew should have noticed that. Staff have been suspended.

Why Is the Customer Experience on US Airlines So Bad? (Or Is It So Bad?)

I’ve been emailing with a reader about the state of customer experience on US airlines, and I thought I’d share some of the conversation here, because it opens up a discussion about whether US airline service and experience is as bad as everyone seems to suggest, and whether everywhere else has it as good as we all think.

The point that kicked off the discussion was this: US airlines are now very profitable. Given that, why don’t they invest more in the experience, at least for premium travelers? Why should people who fly all the time feel like the rug is always being pulled out from under them?

My response (shortened) was this:

I think the airlines are figuring out the minimum service level required for each class…

As much as everyone complains, the airline industry is the healthiest it’s ever been. Literally ever. There is probably the right amount of competition, fares are high enough to turn a profit but not so high that demand is suffering, and people who just want very cheap fares have options on the low end. And I know everyone whines about service, but basically all domestic aircraft will have wi-fi and entertainment on them in the next 2 years. I’d trade a 2007 Continental half-turkey sandwich for that any day.

There is no other country in the world with an airline industry like ours. Large country, highly competitive airline marketplace, no flag carrier nor ex-flag carrier, and because of geography and visa laws, no possibility of using anywhere in the country as a transit point. So it’s not like the Middle East. It’s not like Singapore. It’s not like any airline in Europe. It’s its own entity, and it’s not really a passenger service industry, it’s just a utility. So for the first time ever they’re acting as a rational actor in a commodity environment: maximize pricing while minimizing cost at a place where you optimize revenues. Voila.

Singapore was a luxury provider because they didn’t fly short-haul and they were competing solely for long-distance traffic (primarily with BA and Qantas). Emirates was initially competing with Singapore for connecting traffic between Asia/Australia & Europe, so they had to compete with them from a service perspective. Then Qatar and Etihad had to match. The European airlines haven’t been historically profitable, and they have never figured out how to make short-haul work.

US carriers have to do all of that – short haul, compete with lowfare airlines on the same routes, while not being able to benefit from, say, connecting traffic between Europe & South America. They’ve done the most with the hand they’ve been dealt, no?

If you fly a 2-3 hour flight in Europe, there is likely no first class, no wi-fi, and no television. Yes, they give you a sandwich.

If you fly a 2-3 hour flight in the US, I’d say there is a 75% chance that you have a first class cabin, wi-fi, seatback TV, and paid something resembling a reasonable fare. A one-way ticket from Amsterdam to Frankfurt is $600.

The big 3 have now elevated the Transcon product to be perfectly acceptable for a 5-hour flight – full entertainment and wi-fi, a food offering of some sort, and really sold premium cabin options (remembering that it’s a 5 hour flight).

I think the issue is that US carriers do not compete on service in a long-haul environment. They’re somewhat subpar in a mid-haul environment (say <8 hours), but they offer a perfectly acceptable product for that distance. It appears to me that US short-haul travelers simply will not pay for the other stuff. They won't. They apparently will on transcon flights (because there's enough entertainment and finance industry business to support it), so the airlines have invested there. I wish I could see a future where airlines offered a better "more fun" flying experience. But nobody will pay for it. And because literally for the first time in the history of the US airline industry they've actually figured out how to make boatloads of money, I cannot imagine them making any crazy changes right now. So, I'm not sure service is actually bad. It seems to me that the airlines have focused investments on areas where customers will pay for it. Essentially, you've traded free food, drinks & pillows for paid wi-fi and television. I actually think that's a pretty good tradeoff, and well ahead of what most other airlines offer on flights under 5 hours in their regions.

Whoa – United Will Fly an Embraer ERJ from Newark to London!

London, Ontario. Ha ha, I’m funny.

Starting October 26th, they’ll fly Newark-London (Ontario) twice daily. I expect we’ll have the first report of someone going to the wrong London by the end of the year.

Trip Report: Dulles – JFK on JetBlue (By an 8 Year Old)

One common theme that runs through basically every trip report I’ve ever read is that they’re written by people who are over the age of 8. Well, I’m putting a stop to that today. As I mentioned last week, one of my 8 year old girls flew unaccompanied for the first time on JetBlue from Dulles to JFK yesterday. Because it takes her approximately an hour and a half to type 3 sentences, I thought it would be best if she would tell me her trip report, and I could write it up here for her.

I forgot to ask her to take photos, so you’ll have to imagine what a seat on a plane looks like. Also, she did not have any champagne so those of you who like to hear about free champagne should skip.

Where: Dulles (near Grandma and Zeide’s house) – New York JFK Airport
Airline: JetBlue Flight “I don’t know what flight number”
Aircraft: “I guess it was a pretty big plane”

We got to the airport pretty early and we went up to check in. No, we didn’t check in online (laughing). We had to go to the man at the counter, and it took a while because he had to scan all these pieces of paper saying who was dropping me off and who was picking me up. It took a while for him to do that. I wasn’t sure if they’d let both Grandma and Zeide through security with me, but they did.

I didn’t get to pick my seat, but they gave me the window seat in the last row of the plane. All of the kids traveling alone have to sit in the last row so the flight attendants can watch them.

Security was really fast – maybe we waited 3 minutes.

Gate & Boarding
Grandma brought me a bunch of snacks – grapes, cereal, chocolates, a Dum Dum lollypop. I said goodbye, and a guy named Pete took me to my seat and he took care of me during the flight.

Pete brought me to my seat in the last row and there was no one in the row with me. But there was a man sitting in the aisle across from me, and he said “hi” to me when I sat down. The plane was pretty full.

In-Flight Service
Pete gave me all these snacks at the beginning before we took off – I had Doritos, and chocolate chip cookies and a bottle of water. He asked if I had headphones, and I didn’t so he gave me TWO pairs of headphones.

The TV was already on, so I didn’t have to figure out how to turn it on. There wasn’t anything good on Disney, so I watched HGTV. I watched parts of 2 different episodes of Love It or List It. That show is soooooo good!

During the flight Pete came by with drinks and I had a SPRITE! He also gave me pretzels. They made an announcement that because the flight was so short that they were only going to give out drinks and pretzels, but Pete gave me a whole bunch of snacks. And I couldn’t figure out how to open the can of Sprite, so I asked Pete and he opened it for me. I only drank half of it.

Since I’m small I think every seat has lots of legroom, so I guess the seat was fine.

One really cool thing when we landed they showed us that right outside the plane there was the biggest airplane in the world. It’s called a A Something? It was really big.

I was the last one off the plane and Pete took me to the front of the plane and another guy took me to another gate. I waited there for like 10 minutes, and then someone else came around with a girl who wasn’t traveling with her parents. The guy I was with kept talking on a walkie-talkie to see if someone could get me. Then someone did and took me to where my parents and sister were standing.

Final Thoughts
I would fly JetBlue again. I like the TV part. And the snacks were really good.