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April 19, 2006

US Airways to JetBlue: You Suck

US Airways and JetBlue are in a bit of a pissing match after JetBlue's CEO said that passengers in Charlotte have "overpaid for substandard service," a likely reference to US Airways.  In response, US Airways' CEO sent a letter to employees that can be viewed here.  In it, he says that JetBlue's problems are "serious and structural" while adding that JetBlue's on-time record is far worse than that of US Airways: "To characterize arriving late in JFK with a TV in front of you as better service than being on-time in LGA...suggests that JetBlue may be looking at the wrong service standards."

It's worth a read...

April 19, 2006 | Permalink: US Airways to JetBlue: You Suck

Comments

I think he makes a very good point about the on time thing (late with tv...). In fact, I would go so far as to give him a well played. Well played indeed.

: doug e travel at Apr 19, 2006 1:43:28 PM

the alligator was denied, Doug E Travel

: Jared at Apr 19, 2006 5:25:07 PM

us airways sucks. jetblue will outlive them. the statistics prove it

: jbc at Jun 3, 2006 6:11:48 PM

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