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June 26, 2006

AirTran Gives $100 Apology

AirTran had a massive computer problem last Tuesday that caused huge delays for nearly all of its passengers at Atlanta's airport.  In a move that deserves lots of publicity, they are mailing $100 vouchers to the 15,000 passengers who were affected by the problems with their computer reservation system.  If you think about all of the times an airline has caused a delay and then given a half-assed apology, this is pretty impressive.  Something to remember the next time you're deciding between AirTran and Delta...

June 26, 2006 | Permalink: AirTran Gives $100 Apology


Delta would have given 10,000 sky miles - but only if you had bitched incessantly.

: Senor Swanky at Jun 26, 2006 9:03:19 AM

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