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August 07, 2007

New York Passes Airline Passenger Bill of Rights (Basically)

New York's governor signed into law a bill that requires airlines to provide food, water, working restrooms and fresh air (?) to passengers who have waited more than 3 hours on the tarmac for a plane to depart.  A spokesperson for an airline trade group says they are "disappointed" by the law (as if the airlines have not brought this upon themselves). 

To be fair, one reason airlines are against this is because forcing a plane that has been delayed 3 hours to return to the gate for food will simply cause further delays, including possibly causing the crew to time out, which could cancel the flight altogether.

But by taking such a harsh stance against any passenger rights laws, the airlines end up looking like uncaring nutcases (which is pretty much how they've acted).

August 7, 2007 | Permalink: New York Passes Airline Passenger Bill of Rights (Basically)


OK - I know you are against Passenger Bill of Rights -- and I agree the scheduling issues make it harder to come to a solution than just passing a new law. But the EU version -- heavy penalities for delayed/cancelled flights -- seems to work.

: charlie at Aug 7, 2007 12:46:27 PM

Well I guess they need to find some middle ground. Because taking a harsh stand in either direction will just cause more problems.

: tseliot at Aug 7, 2007 2:34:17 PM

I'm not at all against a Passenger Bill of Rights. I understand why the airlines are fighting it from an operational standpoint, but they've completely brought this upon themselves. They've acted, collectively, like idiots, and, now, this is what they have to deal with.

: Jared at Aug 7, 2007 5:40:59 PM

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